Privacy Policy

Last updated: 06.12.23

Welcome to Marlow Mentors! This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or sign up for our classes. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect:

1.1 Information You Provide:

When you sign up for classes, we collect your name, email address, and other relevant contact information.
If you contact us via email or through the website, we may retain the content of your messages.

1.2 Automatically Collected Information:

We use cookies and similar technologies to collect data about your interaction with our website. This includes your IP address, browser type, and device information.
We may use third-party analytics tools to gather and analyze this information for improving our services.

2. How We Use Your Information:

2.1 Providing Services:

We use your information to deliver the services you have requested, such as processing class registrations and providing relevant information.

2.2 Analytics:

We analyze website usage patterns to enhance user experience and improve our services.

2.3 Communication:

We may use your contact information to send important updates, newsletters, or promotional materials. You can opt-out of these communications at any time.

3. Data Sharing:

3.1 Service Providers:

We may share your information with third-party service providers who assist us in delivering our services.

3.2 Legal Compliance:

We may disclose your information in response to a legal request if required by law or in good faith belief that such disclosure is necessary.

4. Your Rights:

4.1 Access and Correction:

You have the right to access and correct your personal information. You can do so by contacting us at [rebecca@marlowmentors.com].

4.2 Opt-out:

You can opt-out of receiving promotional emails by following the instructions provided in each email.

5. Security:

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure.

6. Children's Privacy:

Our services are not directed to individuals under the age of 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

7. Changes to this Policy:

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at [rebecca@marlowmentors.com].

Ts and Cs for Bookings

Terms and Conditions:

Parents are required to commit on a termly basis.

Half term sessions are not included in the termly package.

Payment can be made either for half term or full term. If you are not happy with the service I can issue a refund for remaining sessions with valid explanation with two weeks notice.

Payment is required three weeks before the start of term.

Parents will give four weeks notice if they wish to discontinue onto the next term. A reminder will be sent to rebook at this time.

Feedback is provided verbally after each session for one to ones and email for groups. A more detailed report will be sent through at half term and at the end of a term.

One to One Cancellation:

You shall have one opportunity in each Term to cancel and reschedule the session by providing Marlow Mentors with at least 48 hours’ notice ahead of the scheduled lesson. The rescheduled lesson must be booked within 14 days of the original Session. If the Client provides less than 48 hours’ notice the fee shall become due and payable by the client.

Group Tuition Cancellation:

No refunds will be given for missed lessons. However, we will try our best to accommodate them into another class that day if possible. I will also send out the content of the lesson and all homework tasks if a lesson is missed.

We try, wherever possible not to cancel appointments but if a cancellation is needed as much notice as possible will be given, and another lesson will be scheduled. Please note that there may be times where a short-notice cancellation may occur such as tutor illness. We will contact you as soon as possible if this is the case.

Workshop Tuition Cancellation:

No refunds will be given for cancellations made up to 48 hours before the workshop however work will be sent out with resources covered on the course.

We try, wherever possible not to cancel appointments but if a cancellation is needed as much notice as possible will be given, and another lesson will be scheduled. Please note that there may be times where a short-notice cancellation may occur such as tutor illness. We will contact you as soon as possible if this is the case.